All pre-made and finished items will ship next business day. Custom and made-to-order items will typically ship in 7-10 business days (see product description for details or exceptions). All bracelets with size options are made-to-order. All other items that are made-to-order will be labeled in the details section of each item.
All US orders ship free via USPS Ground Advantage shipping. We also offer upgrades to USPS Priority Mail, Express and UPS Ground.
U.S. orders usually arrive within 3-5 days with Ground Advantage shipping and 2- 3 days with Priority Mail shipping. Keep in mind these are only estimates from the post office and are not guaranteed. Holidays and weather may delay arrival.
USPS Express is guaranteed 1-2 day shipping after your package has been accepted by the post office. We always drop these packages off at the post office and get a receipt so if it does not arrive in time, let us know!
UPS Ground is estimated at 5 days for the continental US.
We love our international customers! However, due to the increased complexity and cost, we currently only have shipping to Canada enbled for payment. For all other countries, please contact the shop to arrange payment or arrnagements for shipping seperately from your order. It is recommended you contact the shop before purchase.
For Canadian customers, orders with a value under $400 will be shipped via USPS Priority Mail with signature confirmation. Orders over $400 will be shipped via UPS and may have additional customs brokerage fees and also may require an additional shipping charge. It is best to contact the shop before purchase, but if not, we will contact you in those circumstances.
Let us know if you have any questions regarding shipping options or timelines. While there is always the possibility of delays, most international orders to Canada via USPS Priority Mail take 5-10 days. This is just a rough average, so please inquire if you need your order by a certain deadline.
Be sure to check with local laws and customs regarding the importation of our products as there can be a customs tax requirement once you receive your package. Customers are responsible for knowing their countries laws. No forced returns are accepted. If customs tax and or brokerage fees are not paid and item is returned, you are still responsible for that charge and a restocking fee.
NOTE: Items with sandalwood are not recommended for export as they can be flagged and held up in customs. Often we can make a custom version using a different wood to avoid this issue.
Due to customs regulations, returns valued over $800 may incur an additional fee if we are charged for customs tax to return. Additionally, exchanges do not include free shipping as they do with US orders. Returns of orders over $100 will also incur a 3% restocking fee, as our credit card processing fees are no longer refunded when we issue a refund to a customer. You can avoid this fee by opting for an exchange instead of a return.
In an effort to ship your order as quickly as possible, cancellations aren’t always possible. If you do need to cancel your order, please email firstname.lastname@example.org.
Standard Return Policy (US orders only):
Items, excluding custom orders, that have not been worn or used are eligible for return or exchange within 14 days of receipt. Exchanges are prefered, and are eligible for free returns. We will email you a complementary shipping label to print at home, and for all orders over $25, we ship your exchange at no additional cost. Exception: cushions and other large items have an additional cost to shipping for exchanges.
Refunds are also allowed but incur additional fees. The shipping cost is non-refundable, so your return will be minus our cost of shipping (typically between $4-$12). Returns of orders over $100 will also incur a 3% restocking fee, as our credit card processing fees are no longer refunded when we issue a refund to a customer. You can avoid this fee by opting for an exchange instead of a return.
If a product arrives damaged, or we made an error, we will pay to return the item to us and send a replacement to you. If you decide you do not want a replacement, or one is not available, the item can be returned for money back.
Please keep in mind, if you decide to return our product for your money back that isn’t damaged or an error on our account, you are required to pay for all shipping costs.
All returned products must be in original condition and packaging or additional charges may be applied. If you have any questions about whether a product can be returned, please email email@example.com.
Our goal is to make buying easy, safe and efficient with a 100% satisfaction guarantee.
Items that were made as a custom request or customized made-to-order products can not be returned but if you are unsatisfied with your item we will work with you to make it right.
To Return a Product:
You may return your purchase within 14 days of receipt for 100% money back guarantee, excluding shipping costs.
Please complete the following:
- Email firstname.lastname@example.org and include your original order number, what product(s) you are returning, and your name.
- Wrap the package carefully. All return products must be in original condition and packaging; otherwise, additional charges may be applied. Return the product using your preferred shipping method to our address.
- Save your return tracking number, and if possible, e-mail it to us so we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit.
- Please note: unless the return or exchange is due to an error on our part, we cannot refund shipping and handling or gift-wrap charges.
What we collect
We may collect the following information:
- contact information including email address
- demographic information such as zip code, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
Security, Terms & Conditions and other legal info
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information:
You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes (i.e. newsletter signup), you may change your mind at any time by opting out using the link on the email sent to you, or writing to or emailing us at email@example.com.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
Terms and Conditions
All content included on this site, such as text, graphics, logos, button icons and images, is our property or the property of our content suppliers and protected by United States and international copyright laws. All software used on this site is our property or the property of our service provider or its suppliers and protected by United States and international copyright laws.
LICENSE AND SITE ACCESS
We grant you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with our express written consent. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) without our express written consent. You may not use any meta tags or any other “hidden text” utilizing our name or trademarks without our express written consent. Any unauthorized use terminates our permission or license.
COMMENTS, COMMUNICATIONS, AND OTHER CONTENT
Visitors may submit reviews, suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead to the origin of the content. We reserve the right (but not the obligation) to remove or edit such content.
If you do post content or submit material, and unless we indicate otherwise, you grant us a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant us and our sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify us and Amazon for all claims resulting from content you supply. We have the right but not the obligation to monitor and edit or remove any activity or content. We take no responsibility and assume no liability for any content posted by you or any third party.
We attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site are accurate, complete, reliable, current, or error-free. If a product is not as described, your sole remedy is to return it in unused condition.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THIS SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THIS SITE; INFORMATION, CONTENT, MATERIALS, PRODUCTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE; THEIR SERVERS; OR E-MAIL SENT FROM US ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
By visiting our site, you agree that the laws of the state of New Jersey, without regard to principles of conflict of laws, will govern these Terms and any dispute of any sort that might arise between us.
Any dispute relating in any way to your visit to our site or to products or services sold or distributed by us in which the aggregate total claim for relief sought on behalf of one or more parties exceeds $7,500 shall be adjudicated in any state or federal court in New Jersey, and you consent to exclusive jurisdiction and venue in such courts.
SITE POLICIES, MODIFICATION, AND SEVERABILITY